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Leading for Quality: Patient Centered Essentials for New and Experienced Long Term Care Administrators

May 14, 2026 8:00 AM - 5:00 PM (CDT)

Description

CEU Credit:

4.0 PC and 4.0 Admin CEUs after 30-minute lunch and breaks.

Session description: 

Today’s long‑term care environment demands more than operational know‑how — it requires leaders who can translate regulatory expectations and organizational priorities into meaningful, person‑centered care. Whether you’re new to the administrator role or have years of experience, this workshop strengthens both your leadership approach and your ability to drive high‑quality resident outcomes.

This session blends essential administrative knowledge with a deep focus on how each component — from Requirements of Participation (ROPs) to CASPER reports, the Five‑Star Quality Rating System, Care Compare, QAPI, and the survey process — directly influences the resident experience. Participants will explore how to use data, systems, and team engagement to improve clinical quality, safety, and overall, well‑being for those in your care.

Join us for a full day of practical, patient‑centered learning designed to elevate your leadership, enhance care quality, and support your ongoing professional development.

Presenters:

Mark Francis - Mark is the QIPMO leadership coach for the west and southwest region of MO. As an administrator, he built a team that worked together to receive multiple successful surveys. Mark is experienced in all aspects of long-term care leadership including building operations, financial performance, clinical outcomes, and team building.

Penny Kampeter - Covering regions 4, 5, 6, and the northern part of region 7 for the LTC Leadership Coaching, Penny began her career in long-term care as an office manager in 1988, obtaining her administrator license in 1991. For the last 30 years she has served actively as a LNHA in both for profit as well as not-for profit facilities.

Time

A 30-Minutes Lunch Break is included.

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Contact Information

Missouri Health Care Association | MHCA
Name: Michelle Walters
Phone: (573) 893-2060
Email: michelle@mohealthcare.com
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